Welcome to ArabCrete (“we,” “us,” or “our”). Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://arabcrete.com, contact us, or engage with our services. By using our website, you agree to this Privacy Policy and the collection and use of your information in accordance with it.

1. About ArabCrete

ArabCrete is a professional enterprise providing specialized construction materials and engineered concrete solutions. We operate with innovation and quality to deliver products that meet international standards and serve our clients in Saudi Arabia, Bahrain, and the United Kingdom. We respect your privacy and are committed to protecting your personal data through compliance with applicable privacy and data protection regulations, including the EU General Data Protection Regulation (GDPR).

2. Information We Collect

We collect personal information only when necessary and relevant to our business operations.

A. Information You Provide

When you contact us via our website, email, or phone, we may collect the following information:

  • Full Name
  • Email Address
  • Phone Number
  • Company Name (optional)
  • Your Message or Inquiry Details

B. Information Collected Automatically

When you visit our website, we may automatically collect limited technical information, including:

  • IP address
  • Browser type and version
  • Device information (desktop, mobile, tablet)
  • Pages visited and duration of visit
  • Referring website or search source

This data is collected for analytics, performance improvement, and security purposes.

3. How We Use Your Information

We use your personal information only for the purposes it was collected for. These include:

  • Responding to your inquiries or messages.
  • Providing information about our services and products.
  • Maintaining and improving our website and user experience.
  • Conducting internal analytics to enhance service quality.
  • Communicating important notices, updates, or changes.
  • Complying with legal and regulatory obligations.

We do not sell, rent, or trade your personal information to third parties.

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), our legal bases for processing your data include:

  • Consent: When you voluntarily provide information via our website or email.
  • Legitimate Interest: When we process data to improve services, manage inquiries, or ensure site security.
  • Legal Obligation: When required to comply with applicable laws or regulations.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. Once data is no longer needed, it will be securely deleted or anonymized.

6. Data Protection and Security

We take appropriate technical and organizational measures to safeguard your personal data. These include encryption, firewalls, secure hosting, restricted access, and regular monitoring. While we take all reasonable steps to protect your data, please note that no internet transmission is completely secure.

7. Sharing of Personal Data

We may share your personal information only in limited circumstances:

  • Service Providers: With trusted third-party service providers who help us operate our website or deliver services (such as web hosting or analytics), under confidentiality agreements.
  • Legal Requirements: When disclosure is required to comply with law, regulation, or court order.

We ensure that all partners or vendors handling your data maintain appropriate privacy and security standards.

8. Your Rights Under GDPR

If you are located in the UK or the European Union, you have the following data protection rights:

  • Right of Access: Request a copy of the data we hold about you.
  • Right to Rectification: Request correction of any inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data (“right to be forgotten”).
  • Right to Restrict Processing: Request limitation of how we use your data.
  • Right to Data Portability: Request a copy of your data in a transferable format.
  • Right to Object: Object to processing based on legitimate interest.
  • Right to Withdraw Consent: Withdraw your consent at any time.

To exercise any of these rights, please contact us at sales@arabcrete.com. We will respond to your request in accordance with applicable law.

9. Use of Cookies

Our website uses cookies to enhance your browsing experience and improve website functionality. Cookies are small files stored on your device that help us recognize repeat visitors and understand site usage patterns.
You can accept, refuse, or delete cookies through your browser settings. Please note that disabling cookies may affect some website features.

10. Third-Party Links

Our website may contain links to other websites for convenience or reference. These external sites operate independently and have their own privacy policies. ArabCrete is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before sharing personal information.

11. Data Transfers

ArabCrete primarily processes data within the countries we operate (Saudi Arabia, Bahrain, and the UK). If it becomes necessary to transfer data outside your country, we will take appropriate steps to ensure adequate protection through legal and technical safeguards in compliance with applicable data protection laws.

12. Email Communication

When you send us an email or fill out our contact form, we may store your message and contact details to respond effectively. We will not use your email address for unsolicited marketing unless you have explicitly opted in. You can opt out of future communications at any time by contacting us at sales@arabcrete.com.

13. Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from minors. If such data is discovered, we will promptly delete it.

14. Data Breach Procedure

In the unlikely event of a personal data breach, ArabCrete will take immediate steps to identify, contain, and mitigate the incident. If the breach poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority as required by GDPR.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. The latest version will always be available on our website. By continuing to use our website after updates, you agree to the revised terms.

16. Contact Information

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your data, please get in touch with us at:

ArabCrete
Website: https://arabcrete.com
Email: sales@arabcrete.com